SUPPORT : CONNECTIVITY

1. What are the dial-up telephone numbers for my area?
   - Please see our phone list page for a complete listing of all our phone numbers listed by city.
   
   
2. I lost my dial-up password.
   - If you've lost your password, then Sine Wave can make a new password for you. It is currently not possible to find out what your password was, as it is encrypted for your protection. To change your password, please email us with the following:
   1. your name
   2. your username (EG: Bill Smith's username is "bsmith")
   3. your telephone number
      
      
3. Does Sine Wave have toll-free dial-up numbers so I can get online from anywhere in the country?
   - Currently, Sine Wave does not offer this as a service; however, there are companies that will allow you to dial a toll-free number to access your Sine Wave account anytime. These services are not associated to Sine Wave, and Sine Wave does not offer support for these services.
   
   
4. When I try to dial-up, I get a message that says that my username and/or password is/are invalid, then I get disconnected.
   - The most frequent cause of this is misspelling or improper case of username/password. The most common error here is leaving the 'CAPS LOCK' key enabled. It's important to understand the usernames/passwords are case-sensitive (EG: "bsmith" is very different from "Bsmit" and different yet from "BSMITH"). Make sure that you've entered your username/password properly and try again.
   
   
5. What are the DNS names and addresses?
   ns1.sinewave.com 192.171.80.2
   ns2.sinewave.com 192.171.80.6
   
   
6. My connection to other websites is very slow.
   - This is almost always caused by heavy traffic to those sites, which interferes with the connection between Sine Wave and your destination web site. You can think of it like taking a hot shower in an apartment building when everyone else in the building is also trying to take a hot shower.
   
   If this is happening to you frequently, then you should consider an upgrade to a faster interenet connection (DSL, ISDN, etc.).
   
   
7. Which 56k Modems does Sine Wave support and not support?
   - Sine Wave supports all v.90 and Flex technology modems. Sine Wave does NOT support X-2 technology modems (EG: USRobotics).
   
   
8. I keep getting radomly disconnected from my dial-up connection.
   - Sine Wave dial-up connections are automatically disconnected after 30 minutes if no activity has occured.
   
   

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